Refunds

Cancellations and refunds

Last updated 20 October 2026

Plans change, especially at times like this. Here's how it works:

• Before your first proof: cancel any time. You haven't paid anything, so nothing is owed.
• After you've paid, before printing is ordered: email us and we'll refund you in full, minus any amount for design work already completed that you've received.
• After printing has been ordered: we can't refund the printing, because it's made specifically for you.
• If we made a mistake (an error that wasn't in the proof you approved, or faulty printing): we'll fix it and reprint free, or refund you if we can't.

Refunds go back through PayPal to the way you paid, usually within 5 business days of us agreeing to them.

This policy doesn't affect your rights under the Australian Consumer Law. See section 8 of our terms.

To ask about a refund, email hello.fondfarewell@gmail.com.